FAQs
Orders Please see below for questions on placing your order Q. What payment methods do you accept? Q. Can I add an item to the order after it's placed? Q. Can I change my order after placing it? Q. Can I change the shipping address after an order is placed? Q. What happens if my order arrives faulty or damaged? Q. What happens if I receive an incorrect item? Q. What happens if I'm missing an item from my order? Q. What if an item I want is out of stock? Q. Can I hold an order from being shipped?
Shipping & Returns Please see below for questions on shipping & Returns Q. Where do you ship? Q. How much is shipping? Q. How can I track my order? Q. My order has been lost in transit; what do I do? Q. My order has been marked as delivered, but I haven't received it. What should I do? Q. Can I pick up my order? Q. How do I find out when an order is shipped? Q. What happens if I'm not home to accept the delivery? Q. Do you deliver to PO boxes or parcel lockers? Q. Do you offer express delivery?
Product Information Please see below for questions on our Products Q. Where are your products made? Q. Are images of Products Accurate? Q.How do I know if an item is on sale?
Account Please see below for questions creating an account with us Q. I've forgotten my password Q.How do I update my email address? Q.How do I update my password? Q. How do I view my orders? Q. How do I leave a review for a product I've purchased? Q.How do I unsubscribe? Q. Do you share my information with third party vendors?
Privacy Policy Please see questions relating to your privacy below Q. Does Oak Contemporary Collect Data from it's users? A. Oak Contemporary collects data for the following purposes: - To provide and maintain our service - To notify you about changes to our service - To allow you to participate in interactive features of our service when you choose to do so - To provide customer supportTo gather analysis or valuable information so that we can improve our service - To monitor the usage of our ServiceTo detect, prevent and address technical issues - To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information. We collect several different types of information for various purposes to provide and improve our service to you. Read more about how we manage your data collected in our Privacy Policy.
General Please see general questions below: Q. What social platforms is Oak Contemporary on? A. We are on Instagram, Facebook, Twitter, Linkdin, and Pinterest Q.Where can I see reviews of Oak Contemporary? A. Check out what our customers are saying about us via our website, Google reviews, Facebook, and Product Review. All reviews are independent and truly reflective of our customer’s opinions with no interference from us. Q.Do you have a blog? A. We do not have a traditional blog. When we started Oak, we wanted a more interactive way to connect with our customers and set up our Tribe page of our website. Any account holder on our site can log into this and post photos, recipes, post about purchase and customer service. Q.Do you sell gift cards? A. We do not sell gift cards at this time. We are looking to add this feature in the future. Q. How do I know if an item is on sale? A. For any sale items, we will outline the original and discounted prices on our website so you can save before these popular pieces are gone forever. Q. I'd like to work at Oak Contemporary, how do I apply? A. Oak Contemporary LLC is not hiring at this time. We are looking for oportunities to expand when the time is right. Please follow us on our social media to be the first to find out when we look to hire. Q. How do I make a PR or media enquiry? A. Please reach out to us at support@oakcontemporarystudio.com